Support

Email kimoy@1dash.io. We answer within one business day.

If a shift is filed and Finance has rejected the paperwork, say so in the subject line. That one blocks a contractor getting paid, and it goes to the front of the queue.

What to include

The more of this you can give us, the faster it gets fixed:

Your company name and the email address you sign in with.
The incident or fire name, if the problem is with a particular form.
What you expected to happen, and what happened instead.
A screenshot, if there is anything on screen worth seeing.
Your phone or tablet model, and whether it is iPhone/iPad or Android.

Things that come up often

A form will not send

A signed form is never lost. It is held on the device and retried until it reaches our servers, so a fire camp with no signal delays delivery but does not destroy the paperwork. Check the Outbox screen — if something is sitting there, it is queued, not gone. Once you have signal it will go on its own.

Signing in on a second device shows an empty app

Everything lives on the server, so signing in should pull the company's data down. If a second phone or tablet looks empty after signing in, that is a bug and we want to hear about it — do not re-enter the data.

Something on the PDF is wrong

Tell us which field, on which form, and what it should say. Send the PDF if you can. The printed form is the whole point of the app, and a form Finance rejects is the most serious kind of bug we get.

Privacy and account deletion

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